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Privacy Policy

1. Terms used

This Policy sets out the specifics of processing user data for the Service located at (hereinafter referred to as the “Service”) and game servers accessible through it (hereinafter referred to as the “Servers”). This Policy also includes all applications and additions to it.
This document (hereinafter - "Policy") is an integral part of the User Agreement.
The text of this document is posted on the website
When downloading, installing, registering, gaining access and any other way of using the Service, you fully accept the terms of this Policy and express your specific consent to the processing of your data in the manner and for the purposes as described in this document. If you do not agree with this Policy, please refuse to download, install and any other use of the Service.
The Service Administration has the right to change and / or supplement this Policy from time to time without prior written notice to users. A new version of this document is posted at You need to periodically familiarize yourself with the changes and / or additions made to it. If you continue to use the Service after making changes to this document, you confirm your agreement with the new version of the Policy.
1. Purposes of processing user data
The data is provided by users in connection with the conclusion of the User Agreement with the Administration, located at % D0% B7% D0% BE% D0% B2% D0% B0% D1% 82% D0% B5% D0% BB% D1% 8C% D1% 81% D0% BA% D0% BE% D0% B5-% D1% 81% D0% BE% D0% B3% D0% BB% D0% B0% D1% 88% D0% B5% D0% BD% D0% B8% D0% B5 /
The data can be provided by users at the request of the Service in connection with the execution of the concluded agreements. Cases of providing data by the user (without limitation):
- When creating an account on the website and / or on any associated Server and managing it;
- When participating in testing additional game services and / or updates to the Service (if applicable);
- When participating in in-game promotions, competitions and other similar events;
- When sending requests, letters or making other types of contacts with the Service Administration;
- When using additional, special services inside the Game.
Your data is processed for the following purposes (but not limited to):
- Providing the ability to create and subsequently use and manage a user account on the Service;
- Participation in the Game and access to gaming opportunities that are provided by the script of the Game;
- Implementation of interaction with other users;
- Bug fixes, development of new game features and services;
- Interaction with Users to receive comments on the Service, provide support to Users, send notifications and other important messages regarding the Service;
- Acceptance, processing and verification of payments;
- Provision of technical support;
- Informing about future events related to the Service, their updates and other similar events.
2. User data collected and processed by the Service.
The data that the Service collects and processes may include (but are not limited to):
- Name, nickname (nickname of the character);
- User identifier (login or user ID);
- E-mail address;
- Payment information, etc.
3. Other data that the Service collects and processes.
In order to provide quality services, the Service collects and processes additional non-individual data. Such data include:
- Unique identifier of the user device (HWID) and parameters of the software used;
- Operating system version, device type and hardware identifiers;
- Timezone;
- Information about the user's actions on the Service and directly in the Game (logs of game actions, actions on the Service, in-game achievements, time spent in the Game, time of the last entry into the Game, information about entries to the Game, etc.).
The Service may collect information about your IP address and information about the geographic location of the device from which the Service and Servers are accessed in order to provide you with services and information available for the relevant territory in which you are located.
4. Data storage.
The data storage period is the period during which the accompanying gaming services are provided (for the longest period), unless another period is provided by applicable law.
5. Use. Dissemination and transmission of data.
The Service may combine (merge, merge) and use the combined user data with other information (including other data collected by the Service, as defined in section 4 of this Policy) to ensure, manage and develop the Game.
In addition, your data may be provided in the following cases:
- When it is necessary in order to comply with the law, for example, investigation of cases of fraud in the implementation of payments and the implementation of any other illegal activity;
- When there are reasonable suspicions of a potential or existing violation of the rights of the Service;
6. Other obligations of the parties.
The user is responsible for the completeness and accuracy of the data provided by him. If there are inconsistencies and / or incorrectness in the data provided by you, they must be changed, including by contacting the Service technical support specialists, whose contacts are indicated in the Support section of the Service website -
The Administration of the Service reserves the right, when deleting and / or changing user data, to store the data that is necessary for the purposes of compliance with applicable law, ensuring the safety and efficiency of the Service and the Game.
7. Cookies
Cookies are small pieces of information stored by your internet browser on your computer's hard drive. Like most websites, L2Helios uses cookies to establish a link between you and the information you provide on our website, and thus provide you with personalized content so that we can better help you when you re-use our Services. ... To use these features, you must accept and allow the use of cookies.
We would like to point out that if you choose not to accept cookies, you may not be able to fully use all the features of our Service. By activating the cookie function of your browser, you consent to the collection and processing of data as described here.
The website also uses so-called authorization cookies, which are designed to store information and data provided by the user on the websites of the Service in order to avoid multiple and / or re-submission of such data in one visit or more, in order to improve the usability Service.
8. Contacts
If you have any questions regarding this Policy or the processing of your data in connection with the use of the Game, you can contact the following address:
Contact e-mail: ([email protected])
Contact skype: supporthelios
Support site:
Your request must include the name and other information necessary for a comprehensive and complete consideration of your request.


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